At Texas Green Grove, we are committed to ensuring your satisfaction with our products and services. Please take a moment to read our refund policy carefully.
1. Product Quality Assurance:
We take great care in sourcing and delivering premium cannabis products. All products are thoroughly inspected and lab-tested to meet high-quality standards. If you receive a product that you believe is defective or does not meet our quality standards, please contact our customer support team immediately. We may request details, such as photos or a description of the issue, to assist us in resolving the matter.
2. Order Cancellation:
If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. Once an order has been shipped, it cannot be canceled.
3. Returns and Exchanges:
Due to the nature of our products, we cannot accept returns or exchanges for items that have already been delivered. We prioritize the safety and quality of our customers, and as such, we cannot resell products that have left our facility.
4. Refund Eligibility:
Refunds may be considered in the following situations:
- Product not delivered: If you do not receive your order within the estimated delivery timeframe, please contact us. We will investigate the issue and may offer a refund or reshipment, as appropriate.
- Incorrect product or order: If you receive the wrong product or an incorrect order, please contact us immediately. We will work to resolve the issue by providing a refund, exchange, or reshipment, as appropriate.
5. Refund Process:
To request a refund, please contact our customer support team within 45 days of receiving your order. You may be required to provide supporting information or evidence, such as photos or a description of the issue.
Once your request is received and approved, we will process your refund within 14 business days. Refunds will be issued in the same form as the original payment method.
6. Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at sales@texasgreengrove.com.
7. Policy Updates:
Texas Green Grove reserves the right to update and modify this refund policy as needed. Any changes will be posted on our website.
We appreciate your trust in Texas Green Grove as your cannabis provider. We are committed to ensuring your satisfaction with our products and services. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing Texas Green Grove.